East Calder Medical Practice – what’s going on…


CHANGES TO APPOINTMENT BOOKING PROCESS

We are reducing the timescale for booking ahead to see a doctor.  Nurse appointments will remain unchanged.

eastcalder

We are consistently losing around 30 appointments per week because patients book then fail to keep the appointment.  An audit of these lost appointments reveals that more than ¾ of them have been booked more than 2 weeks in advance.  By reducing the number of wasted slots we expect to be able to offer more routine appointments.

If a doctor asks you to return in 3-4 weeks you should contact us 2 weeks before you want to be seen.

Any patient who feels they have an urgent problem that cannot wait until the next routine appointment will be assessed by one of our highly trained and qualified Nurse Practitioners.

 

 

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One thought on “East Calder Medical Practice – what’s going on…

  1. This should have come up at the Community Council meeting. It’s a confusing policy as people have been told they can only book 14 days ahead. Not 15 days ahead, nor 13.

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